Thank you for shopping at www.hkmeatlo.com. We strive to provide you with high-quality products and excellent customer service. In the event that you encounter any issues with your delivery, we have outlined our refund policy below.
1. Eligibility for Refunds:
– Refunds will only be considered for products that have gone bad upon delivery.
– To be eligible for a refund, you must notify us immediately upon delivery and provide photographic evidence of the spoiled products.
2. Notification and Evidence:
– To initiate the refund process, please contact our customer support team via email or phone or Whatsapp immediately upon receiving your delivery.
– Along with your notification, please provide clear and detailed photographs showcasing the spoiled products. This will help us assess the situation accurately.
3. Verification and Approval:
– Once we receive your notification and photographic evidence, we will review the information provided.
– Our team will assess whether the products have indeed gone bad upon delivery and determine if a refund is warranted.
– We may request additional information or evidence if necessary.
4. Refund Process:
– If your refund request is approved, we will initiate the refund process.
– The refund will be issued to the original payment method used during the purchase.
– Please note that it may take some time for the refund to be processed and reflected in your account, depending on the payment provider.
5. Non-Refundable Items:
– Products that have been consumed, partially consumed, or mishandled after delivery are not eligible for a refund or if you can’t provide detailed photographs for us to further investigate.
– We do not offer refunds for any products that have been delivered and stored inappropriately by the customer.
6. Contact Us:
– If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team.
– You can reach us via email at info@hkmeatlo.com or by calling or Whatsapp our dedicated customer service helpline +852 55250813.
Please note that this refund policy applies specifically to issues related to product quality and spoilage upon delivery. For any other concerns, such as order cancellations, changes, or general inquiries, please refer to our terms and conditions or contact our customer support team for assistance.
We appreciate your understanding and cooperation. Your satisfaction is important to us, and we will do our best to ensure a smooth and satisfactory shopping experience.
Last updated: January 10, 2024.